Our Policies

Introduction

At Futuria, we are committed to protecting your personal information and your right to privacy, regardless of where you live in the world. We recognise that as part of our operations we must collect and process data. That’s why we treat any data that relates to an identified or identifiable individual, that is linked or linkable to them as “personal data”. This includes data that directly identifies you such as your name or email address, as well as data that can be used to identify you such as your IP address or device.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and express interest in our agentic AI solutions. Unless specified otherwise, all data requested by this website is mandatory and failure to provide this data may make it impossible for the website to provide its services.

This website is not intended for children and we do not knowingly collect data relating to children. If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us info@futuria.ai.

1) The types of personal data we collect

Personal data means any information about an individual through which that person can be identified. Aggregate data that cannot be linked back to any person is considered as non-personal data for the purposes of this policy. We collect personal information that you voluntarily provide when you register your interest in our services. The personal information we collect may include:

1. Identity Data such as your first and last name.
2. Contact Information includes your email address.
3. Communication Data includes the content of your enquiry or message to us, and any subsequent correspondence we have with you.
4. Technical Data includes your IP address, browser type and version, time zone setting and the type of device used to access our website.
5. Usage Data includes information about how you interact with our website, such as the pages visited, time spent on the pages, and how you navigated on our site.

We may collect, use and share aggregated data such as statistical or demographic data for analytical purposes. This aggregated data may be derived from your personal data but does not directly or indirectly reveal your identity. For example, we may aggregate Usage Data to calculate the percentage of users accessing specific website features to help us improve our website and services.

2) How we use your personal data

a) Legal Basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on the following legal bases:

Legitimate interests: We process your personal data where it is necessary to conduct our business and pursue our legitimate interests such as responding to your enquiries, and improving our website and services. We always consider and balance any potential impact on you and your rights before processing your data.

Legal obligations: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

b) Purposes for which we use your personal data

The table below describes how we use your personal data and the legal basis for doing so:

c) Place

The personal data is processed at our operating offices and in any other places where the parties involved in the processing are located. Depending on the user’s location, data transfers may involve transferring the user’s data to a country other than their own.

3) Data Security

We implement suitable security measures and safeguards to protect your personal data from accidental loss, unauthorised use of access, unlawful alteration or disclosure. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

4) Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. This includes for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

5) Your legal rights

You have a number of rights under data protection laws in relation to your personal data:

1. Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
3. Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
4. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: if you want us to establish the data’s accuracy; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
5. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
6. Withdraw your consent at any time where you have given your consent to the processing of your personal data.
7. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. This right does not apply where processing is based on legitimate interests or legal obligations.

Any request to exercise your rights can be directed to us through the contact details provided in this document. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

6) Additional Information about data collection and processing

Your personal data may be used for legal purposes in Court or in the stages leading to possible legal action arising from improper use of this website or related services.

In addition to the information contained in this privacy policy, the website may provide you with additional and contextual information concerning particular services or the collection and processing of personal data upon request.

For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with this website (System logs) or use other personal data (such as the IP Address) for this purpose.

7) Cookies

Cookies are small text files placed on browsers, computers, and other devices to hold data. Web beacons, tags, pixels, embedded scripts, and other tracking technologies temporarily download pieces of code to remember information about website users and usage. Cookies and other tracking technologies are commonly used to identify users, remember their preferences, track their browsing activities, perform analytics on the use of our services, and enable targeted advertising based on their online behaviour.

Our website uses cookies and similar tracking technologies. These technologies may be operated by us (first-party trackers) or our third-party business partners (such as social media platforms). Cookies help us identify users, remember preferences, track website activity, perform analytics, and deliver targeted advertising.

Should you wish to do so, you can refuse cookies by disabling them in your web browser’s settings. Most browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not. Please consult the support documentation for your web browser, which can be found online, for more information.

8) Third-Party Links

This website may include links to third party website, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

9) Changes to the Privacy Policy

We may update this Privacy Policy periodically to keep you informed about how we handle your personal information. We may make changes, as required to comply with changes in legal or regulatory requirements. We encourage you to review this Privacy Policy to be informed of how we use your personal information.

10) Contact Details

More details concerning the collection or processing of personal data may be requested from us at any time. If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact info@futuria.ai.

11) Complaints

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us (info@futuria.ai) or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.

Effective date: 1st March 2026